Ties break toward the person, not the invoice
When two members score identically, the one who is hurting outranks the one who is expensive. That is a moral choice encoded in the sort order, not an accident.
About
Nobody should get missed
Health sharing ministries run on relationships and spreadsheets, and they fail in a very specific way: a family in crisis goes quiet, a case stalls in an inbox, a promised follow-up never happens, and nobody notices until the member leaves.
The conviction underneath the software
A sharing ministry sells a promise. Not a policy, not a contract enforceable by an insurance commissioner — a promise that when the worst happens, a community will carry the cost. That is a genuinely different and, done well, better thing than insurance.
But a promise has a problem insurance does not: from the outside, on the day you are deciding whether to join, an organization keeping its promise and one that is not can look identical. Both have warm websites. Both talk about family. The difference only becomes visible years later, to the person holding the bill.
Auxilium is built on the belief that the honest ministries in this category are the majority, and that they are badly served by having no way to show it. Every feature here is either about noticing a person who is slipping, or about making the ministry’s own conduct legible enough to defend.
Decisions we would make the same way again
Each of these cost something. They are written down because a user deserves to know what the software believes.
No score is unexplainable
A number is the sum of named rules with published weights. If AI is ever added to the scoring path, it will advise a human — it will not silently move a number.
Fuzzy name matching is deliberately absent
It would catch some real duplicates and silently merge some real siblings. Merging two people who are different people is far worse than importing one duplicate a human later notices.
Warnings, not blocks, on a weak citation
A denial with a citation that does not hold up is recorded and flagged rather than refused. Blocking would push staff toward whichever provision the form accepts, and destroy the honest record in the process.
The interruption budget is spent carefully
The compass may interrupt at most once a day. Software that pops open for routine work gets closed reflexively, and is then closed reflexively on the morning a member is in intensive care.
Eligibility answers are never promissory
"Likely" is the strongest word the pre-check may use about a future claim. Softening that would recreate the exact harm the feature exists to prevent.